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Reliability of London’s rail services at its worst in over a decade

London’s train services are more unreliable than they have been in over a decade, data released today has revealed. Official data from the Office of Rail and Road (ORR) showed that almost a fifth of London and South East train services failed to reach their destination within five minutes of the scheduled arrival time last year. The capital’s commuters were faced with delays worse than the national average. Labour’s London Assembly Transport Spokesperson, Florence Eshalomi AM, said the excuses for delays were “wearing incredibly thin”.

The ORR found only 87.7% of trains in London and the South East arrived at their destination on time in 2015-16, the lowest recorded since 2004-05. 

The number of Southeastern and Govia Thameslink Railway services running on time both fell in 2015-16. However, TfL Rail, which took over running some failing routes last year, has seen a welcome rise in punctuality, with 2.3% more journeys arriving on time. Ms Eshalomi said it was clear TfL had made improvements, commenting that “the sooner TfL takes control of London’s other train services the better.”

With delays affecting 10.9% of services across the rest of Britain, trains serving the capital and South East performed worse than the national average.

Delays were partly attributed to poor weather but the number of delays caused by problems with the track rose by over a third.

Labour’s London Assembly Transport Spokesperson, Florence Eshalomi AM, said:

“With Londoners facing the most unreliable services in over a decade, the excuses are wearing incredibly thin. Londoners are forking out huge amounts on rail fares, it’s not unreasonable that they expect their services to run on time.

“Rail operators need to get a grip and deliver the service passengers pay for. Clearly, where TfL has stepped in services have improved. The sooner TfL takes control of London’s other train services the better.”

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